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FAQ

 

How do I Register?

To register you can click on the Sign up and give the relevant information like Name, Email ID and Mobile number. If you do not wish to create a new account, you may use your existing account also if any.

 

What is My Account?

My Account is the place by which you reach after you log in at yoohomz.com. My Account allows you to track your active orders, wish list details, address book as well as see your previous orders and update & edit your contact details.

 

Do I have to register to shop at yoohomz.com?

No, you don’t need to compulsorily register yourself to shop on yoohomz.com. You can login as guest and shop with us. Our automate engine will do that work.

What are the benefits of registering with yoohomz.com?

 

• You do not need to enter your details like address, contacts, every time you order. It is saved in My Account.

• You can track all your orders by logging in to My Account with user email id and password.

• You can save your favorite products in 'Wish list' for easy purchase in future.

• More offers and special discounts will be provided in this.

 

What is a Wish-list?

While shopping at yoohomz.com, you can add the items that you wish to plan to buy at a later date, to your 'Wish-list'. It will be stored in your yoohomz.com account Wish-list. Your Wish-list helps in retrieving the product of your choice without searching for it again. Please do remember that items in your Wish-list are not reserved or added to a cart. Wish-list has a list of products shortlisted by you from yoohomz.com that you may want to buy in future.

 

What if a particular product I am looking for is not found in yoohomz.com?

While we take care to include as many and variety of kitchen appliances and tools, it is possible that a particular product /Brand that you are looking for is not included in our site. In such case please email us the details of the particular product to our customer service team at support@yoohomz.com. We will do the needful and get it for you.

 

How do I place an order at yoohomz.com?

Placing an order on yoohomz.com is very simple. As you browse through yoohomz.com, you can add the items you wish to buy in your Shopping Cart by clicking on 'Add to Cart'. Log in with your email address and password, enter your shipping address and make the payment.

 

Alternatively, you can call us toll free on our call centre number +91-9717670310 (9 AM to 8 PM from Monday to Saturday) and speak to our executives.

 

What should be my minimum purchase for a free delivery?

Any order placed at yoohomz.com does not have delivery chargers at all. You pay only for the product that you purchase even for single unit.

 

How do I know my order is confirmed?

Once your order has been logged and payment authorization has been received, we confirm receipt of the order and begin processing it. You will receive an email and an SMS containing the details of your order when we receive it and confirm the same. In this mail / SMS you will be provided with the Order tracking ID also.

 

What are the modes of payment?

You can pay by any one of the following:

• Internet Banking

• Debit or Credit Card (Visa / MasterCard/ Amex Card)

 

Is it safe to use my Debit/ Credit Card?

It is absolutely safe to use Debit / Credit card since additional authentication pass code has to be entered by you while making your purchase payment which is verified by VISA or MasterCard. This is an added security for online shoppers. Also our payment gateway partners are world best service providers so no need to worry about cracking breach.

 

What do the different order statuses mean?

Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.

 

Payment Authorized, Order under Processing: We have received authorization from the payment gateway and are processing your order.

 

Order Shipped: Your order has been shipped out of our warehouse and is on its way to your delivery location.

 

Order Cancelled: The order was cancelled.

What is the pickup process? Why have I been asked to ship the item?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

 

- We arrange for pickup from most of our customer locations. Please follow the instructions you received by email - In case we can't pick up the item from your location within the time, you can ship it our office specified in the email. We will reimburse the charges against the original receipt - Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit

 

- Mention the Return ID on the package so that we can acknowledge your return

- Please mention our address as specified in the email notification sent to you

- Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference refund/replacement will be initiated as soon as our warehouse team will receive the product from you.

 

How does the delivery process work?

All deliveries are scheduled through our own delivery team. You will be informed when the yoohomz.com ships your consignment and will also be provided a tracking number. Yoohomz.com generally ship through own logistics wherever possible or will use other reputed courier service providers. During checkout you will be prompted to provide your location's pin-code in order to ensure that yoohomz.com deliver the products to that location.

 

How did the yoohomz.com Logistics Working?

We have our own team for delivery for quicker and better services to our customers. We cover all major postal codes across India. For returns, our logistics team will pick-up from your door steps.

Are there any hidden charges when I make a purchase on yoohomz.com (Tax, etc)?

There are absolutely no hidden charges when you make a purchase with us. We offer free delivery for all orders. The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item.

 

How are items packaged?

Products sold by yoohomz.com are shipped in packages with waterproof plastic wrap. Fragile items like electronics/Glassware are safely secured with bubble wrap. Our team takes extra care for all the goods that delivered through us.